Automation Engineer
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Strong role within a growing organization emphasising automation, with opportunities for leadership and innovation.
- Strong emphasis on innovation and process improvement
- Opportunities for team leadership
- Requires significant automation engineering experience
Pros
- Opportunity to lead a small team of automation engineers
- Focus on innovative solutions in various domains
- Ideal for candidates with a significant experience level
Cons
- Potential pressure from project management responsibilities
- Balance of leadership and technical tasks might be challenging
- Requires steady self-management
Who it's for
Senior • On-site
Good fit
- Senior automation professionals seeking leadership roles
- Individuals with comprehensive knowledge of IT operations
- Tech enthusiasts passionate about process design
Not recommended for
- Entry-level candidates lacking experience
- Individuals averse to managerial responsibilities
- Professionals preferring strictly technical roles without leadership
Motivation fit
Key skills
About the job
Role Purpose
We are seeking a highly skilled Senior Automation Engineer to join our Automation Center of Excellence (CoE). This role will be responsible for understanding cross-functional process flows, designing end-to-end automation solutions, and building system integrations that enhance operational efficiency across NOC, SOC, Cloud Managed Services, and internal business functions.
The ideal candidate will have 6–8 years’ experience in automation engineering, strong expertise in workflow orchestration platforms (preferably n8n), and deep understanding of IT operations, business processes, and enterprise integrations. The role will also lead new product integrations (e.g., contact center solutions, DRM platforms, HRMS systems), cross-train internal teams, build a team of automation engineers, and actively contribute automation services as value-add offerings in RFP responses to drive competitive advantage.
Key Responsibilities
Process Analysis & Design
- Collaborate with domain SMEs (NOC, SOC, Cloud, Finance, HR, Procurement) to map current processes and identify automation opportunities.
- Document AS-IS and TO-BE process flows, incorporating automation logic and integrations.
- Prioritize automation initiatives based on ROI, complexity, and business impact.
Automation Development & Delivery
- Build, deploy, and maintain automation workflows using n8n and related tools.
- Integrate multiple systems (ITSM, monitoring, security, ERP, HRMS, DRM, contact center platforms, procurement) using APIs, webhooks, and database connectors.
- Develop reusable automation templates, integration nodes, and orchestration scripts.
- Enable L1 auto-healing and intelligent workflows for incident resolution.
New Product & Platform Integrations
- Lead automation enablement for new solutions such as contact center platforms, DRM systems, HRMS tools, and other enterprise software.
- Design integration frameworks for onboarding new products into Intertec’s managed services and automation ecosystem.
Capability Building & Team Leadership
- Cross-train internal teams on automation tools, standards, and best practices.
- Build and mentor a team of 1–4 automation engineers to deliver process automation across multiple domains.
- Foster a culture of automation and continuous improvement within the organization.
Business Enablement & RFP Support
- Collaborate with sales and pre-sales teams to include automation capabilities as value-add propositions in RFP responses.
- Provide automation solution designs, sample workflows, and ROI models for proposals.
Governance & Best Practices
- Establish and maintain automation standards, security guidelines, and documentation.
- Maintain the Automation Library with version-controlled workflows and reusable assets.
Required Skills & Experience
Experience:
- 6–8 years in automation engineering, process integration, or IT operations.
- Proven experience in workflow orchestration platforms (n8n, Node-RED, Zapier, Make/Integromat, or similar).
- Strong background in ITIL processes and enterprise IT environments.
- Hands-on experience integrating monitoring, ITSM, cloud, security, and business applications.
- Experience in new product integration projects (contact center, DRM, HRMS, ERP, etc.).
Technical Skills:
- Proficiency in REST APIs, JSON, GraphQL, and webhooks.
- Scripting in JavaScript/TypeScript or Python for automation logic.
- Familiarity with databases (MySQL, PostgreSQL, MongoDB).
- Knowledge of cloud services automation (AWS Lambda, Azure Functions).
- Exposure to AI/ML model integration for predictive or intelligent workflows.
Soft Skills:
- Strong analytical thinking and problem-solving ability.
- Excellent communication and stakeholder management skills.
- Ability to lead process discovery workshops and document technical requirements.
- Team leadership and mentoring experience.
KPIs
- Number of process automations delivered per quarter.
- Reduction in manual effort and MTTR for operations.
- Successful integration of new products into automation workflows.
- Number of cross-platform integrations implemented.
- Volume of reusable automation assets contributed to the CoE library.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Relevant certifications in automation, cloud, or ITIL preferred.
