Application Support Analyst
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
Offer value
The position combines technical support with business analysis, suitable for those looking to diversify their skills within IT and application management.
- Competitive salary within the IT support field
- Diverse tasks with potential for skill enhancement
- Collaborative work culture fostering innovation
- Technical adaptability is a key requirement
Pros
- Diverse tasks ranging from application support to business analysis
- Opportunity to work in a collaborative team environment
- Exposure to various technologies enhancing professional skill set
Cons
- Demands strong multitasking capabilities
- Requires swift adaptation to new technologies
- May involve high-pressure situations requiring on-demand solutions
Who it's for
Mid-to-Senior Level • Hybrid
Good fit
- IT support analysts looking for growth
- Candidates wanting to bridge business and technical duties
- Individuals eager to tackle diverse technical challenges
Not recommended for
- Non-technical candidates
- Those preferring isolated work settings
- Individuals disinterested in collaborative problem solving
Motivation fit
Key skills
About the job
Our client a reputable insurance company is looking for an Application Support Analyst to join their team. This role involves hands-on application support, cross-functional collaboration, and continuous improvement across business and technical processes.
Responsibilities:
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Provide Level 1 & 2 application support, collaborating with Development, QA, Release Management, and Business teams.
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Monitor and troubleshoot applications, servers, databases, and scheduled jobs; analyze logs and performance metrics.
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Install, validate, and maintain application releases and patches, especially for core COTS applications.
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Gather user requirements, recommend changes, and maintain documentation for requirements, testing, and development.
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Consult internally to improve business and technical processes using quality and efficiency tools.
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Ensure timely delivery of tasks while coordinating with business stakeholders.
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Stay current with industry and technical trends.
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Manage tools like GitHub, Jenkins, and TeamCity, and configure EDI systems.
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Provide technical support for Malta operations and maintain/enhance core business applications.
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Promote transparency, collaboration, and teamwork.
Requirements:
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Excellent written and verbal communication skills.
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Highly self-motivated with a proven ability to meet deadlines and manage deliverables.
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Proven success delivering results in complex application support or project environments.
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Solid understanding of Agile methodologies (Scrum/Sprint) and ability to thrive in iterative delivery models.
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Strong multitasking and prioritization abilities in dynamic operational contexts.
- Demonstrated critical thinking and adaptability in fast-paced environments.
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Capable of balancing multiple priorities while maintaining focus and attention to detail.
- Technical Exposure: Familiarity with Microsoft Dynamics CRM, Dynamics GP, Liferay DXP, and MuleSoft Integration.
- Annual performance bonus
- Life insurance (2x annual salary)
- International health insurance
- Summer hours and hybrid working (according to company necessities)
- Yearly eye screening
- Parking (after 6 months' probation)
- Payment of professional membership fees (e.g., CII)
- Education awards for professional qualifications
- Sponsorship for job-related training
- 40% discount on personal insurance policies (after 6 months' probation)
- Employee Assistance Programme (confidential support service)
