About Found

The self-employed workforce is a rapidly growing, resilient, and colorful 60 million Americans. But self-employment comes with its own set of challenges: navigating taxes, accounting, bookkeeping, and business banking are just a few. That’s where we come in.

Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we believe small business owners should spend more time doing what they love and less time on their business finances.

We’re looking for kind, resourceful, and passionate people to join us in building the safety net for self-employment.

About this role: 

Thanks for your interest in Found! We're excited to add an Account Manager to our Sales Strategy & Operations team. In this role, you'll be instrumental in ensuring our customers get the most value from Found's platform while helping shape the future of our product based on customer insights and feedback. You'll work directly with customers throughout their Found journey, from initial onboarding to ongoing success, while collaborating across teams to continuously improve our customer experience. You will be one of the early members of the team, and have the opportunity to help define and evolve this function at Found! 

Some recent team accomplishments include: 

• Launching a white-glove onboarding support program that increased customer activation rates by 20%

• Managing a portfolio of thousands of Found customers while maintaining high quality across their experience

• Partnering with product teams to prioritize and build new features based on direct customer feedback

Day to day, you will:

• Work directly with new Found customers to ensure successful onboarding and platform adoption.

• Manage a portfolio of existing customers, ensuring they maximize value from Found's offerings.

• Collaborate across teams to identify and resolve customer needs and pain points. Help mentor individuals in other customer-facing roles to arm them with talk tracks, strategies, and mindsets that address some of our customers’ biggest opportunities

• Identify opportunities for service and product improvements, working closely with Product, Engineering, and Business Operations teams.

• Share customer stories and insights across the organization to highlight success stories, common challenges, and emerging customer needs.

• Build strong relationships with customers while maintaining high levels of responsiveness and support quality..

To thrive in this role, you have:

• 2+ years of experience in an account management role, OR 3-5 years of experience in a customer experience, customer service, or sales role

• Strong communication and relationship-building skills, with the ability to work effectively with both customers and internal teams

• Experience managing multiple customer relationships simultaneously while maintaining high levels of service

• Proven track record of identifying customer needs and collaborating with internal teams to address them

• Data-driven approach to problem-solving and decision-making

• Ability to balance customer advocacy with business objectives

You may also have:

• Experience with Zendesk, SQL, and project management tools like Asana

• Previous startup experience or comfort in a fast-paced environment

• The ability to effectively communicate with both technical and non-technical partners

• Experience in fintech or working with self-employed professionals

• Background in customer onboarding or implementation

Compensation at Found 

The anticipated salary range for this role is $70,000 - $80,000. The salary range listed represents the low and high end of the anticipated salary range for this position across all US locations. Within the range, individual pay is determined by several factors including job-related skills, experience, and relevant education or training. Our competitive base salary is just a piece of Found’s total compensation package. Found offers a generous benefits package to all employees - see our list below or check out found.com/careers to learn more!

About You

Found is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we’re searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others.

If you are looking for a role where you will have the opportunity to make a meaningful contribution and great impact, we would love to hear from you!

Perks & Benefits of Found

• 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.

• Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave.

• Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 75% covered for dependents.

• Work anywhere: We have Found offices in SF, Seattle, and NYC. For team members who work outside those cities, Found also supports fully remote working.

• Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees.

• Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy

To learn more about our benefits or the team please go to found.com/careers.