Account Manager / Customer Specialist
Content + Source + Freshness • 27 Feb 2026 • 95% confidence
Offer value
Moderate value due to the balance of sales and client management with a clear focus on renewals.
- Combines sales and customer relationship management
- Flexibility in work hours as part-time or contractor
- Potential for performance-based bonuses
Pros
- Flexibility with part-time and contractor options available
- Opportunity for a combination of sales and relationship management
- Potential for commissions and bonuses on performance
Cons
- High pressure to renew contracts can lead to stress
- Possible need for frequent client follow-ups
- Work can involve handling difficult conversations with clients
Who it's for
Entry to Mid • Remote
Good fit
- Individuals with prior sales experience
- Account managers looking for flexible roles
- Candidates with strong communication and negotiation skills
Not recommended for
- Newcomers with no experience in collections or sales
- Individuals preferring a purely support-focused role
- Candidates with limited comfort in financial discussions
Motivation fit
Key skills
About the job
Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits. Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.
Requirements/Responsibilities
Account Manager / Collection Specialist main responsibilities include, but are not limited to the following:
* Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
* Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
* Contact references on all accounts that do not return calls.
* Mail letters according to mail program.
* Recognize and create opportunities to renew customer agreements
* Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
* Handle field collections and de-installations.
* Fluency in English is a must, fluency in Spanish is highly desirable.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.
