Account Director
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Valuable opportunity for professionals in the agency sector with a balance of client management and project delivery responsibilities.
- Engaging client-focused agency role
- Opportunities for impactful project management
- Flexible work environment, balancing field and office tasks
Pros
- Engaged role overseeing diverse client portfolios
- Ability to make a tangible impact on project success
- Flexible work arrangements in a hybrid format
Cons
- Potentially high-stress environment with client demands
- Requires proficiency in digital technologies and project management
- May not provide clear progression pathways compared to larger firms
Who it's for
Mid-level • Hybrid / In-office
Good fit
- Mid-level professionals from agency backgrounds
- Individuals skilled in managing client relationships
- Those keen on working in a fast-paced digital environment
Not recommended for
- Entry-level candidates
- Professionals uncomfortable in high-stress situations
- Candidates not interested in project management roles
Motivation fit
Key skills
About the job
• Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
• Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
• Ensure timely and successful project delivery in alignment with customer needs and objectives
• Develop and approve briefs for projects, providing guidance and direction to project teams
• Lead and participate in client presentations and other activities to enhance agency-client relationships
• Lead contract negotiations with new clients and manage contract renewals
• Provide clear and concise updates to clients and agency leadership
• Forecast and track key account metrics, reporting on account status and opportunities
Requirements
- Minimum of 5 years experience in an agency setting or professional services
- Exceptional listening skills with the ability to understand and address client needs
- Proven track record in the management and delivery of successful client portfolio projects
- Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies
- Experience managing client relationships and acting as an escalation point
- Comfortable with public speaking and presentations
- Track record of setting and achieving goals in a fast-paced environment
- Experience in team supervision or management
- Excellent communication skills in English and proficiency in French desirable
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- project management
- client portfolio management
- digital best practices
- Drupal
- WordPress
- open-source technologies
Soft Skills
- listening skills
- client relationship management
- public speaking
- presentation skills
- goal setting
- team supervision
- communication skills
