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Helpjuice

Product Management Intern (AI SaaS)

Project Management
$1500/mo
remote
Freelance
20 Feb 2025

About the job

We’re looking for a Product Manager Intern to join our team and gain hands-on experience in the end-to-end product lifecycle. You’ll collaborate with our CEO, engineers, designers, and customers to shape features that solve real problems for thousands of users.

This is a 3-month internship designed for growth. It's paid $1,500/month and top performers will be invited to join our team full-time upon successful completion.

Key responsibilities

Customer Insights: Conduct interviews with customers to identify pain points, gather feedback, and uncover opportunities for improvement. Project Planning: Support sprint planning sessions, refine and prioritize the team’s task backlog, and participate in team check-ins to ensure smooth workflows and alignment across the team. Feature Prioritization: Analyze inputs from customers, stakeholders, and data to help prioritize product features and enhancements. Manual Testing: Test new features to ensure functionality aligns with user expectations and product goals. Idea Scoping: Translate customer and internal feedback into actionable product requirements and user stories. UX Optimization: Collaborate on improving product onboarding, UX copywriting, user flows, and feature adoption.

Skills & Qualifications

Fluent in English (accents are welcome, but clear communication is essential.) Excellent written communication and attention to detail. Strong analytical skills with the ability to synthesize feedback from multiple sources. Curiosity about SaaS products and a passion for solving customer problems. Tech savvy and comfortable navigating SaaS tools and eager to master new platforms quickly. Bonus points if you have: coding knowledge, QA experience, or an understanding of product design.

Benefits

Work from Anywhere (Since 2011): Join one of the original remote-first pioneers. Set Your Own Schedule: Flexibility that prioritizes results over rigid hours. 20 Days PTO + National and Religious Holidays: Take time off to recharge and celebrate what matters to you. Competitive Salaries That Grow With You: Regular reviews and raises based on performance. Investing in Your Growth: Stipends for courses, books, and other learning resources. Flat Structure, Strong Collaboration: Share ideas freely in a virtual office built on teamwork and respect. Autonomy & Ownership: No micromanagement. We trust you to lead your work and collaborate with talented peers. Mentorship from Industry Experts: Learn directly from senior leaders who value teaching as much as they value doing. Global Team Retreats: Team trips to connect in person (think Istanbul markets or Morocco sunsets).

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Helpjuice
Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.
Location
Miami, Miami
Founded year
2011
Team size
50
Website
https://helpjuice.com/
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