Intake Specialist (Chinese Bilingual)

The Intake Specialist supports the full intake cycle for prospective ABA therapy clients, serving as a key point of contact for families, referring providers, and internal departments throughout enrollment. Working under the direction of the Lead Intake Specialist, this role is responsible for capturing and processing new referrals, verifying insurance eligibility, coordinating initial documentation, and supporting authorization workflows to move families from referral to active service as efficiently as possible. The ideal candidate is organized, compassionate, detail-oriented, and comfortable navigating healthcare insurance processes in a high-volume, regulated environment.

Receive, process, and track referrals while completing initial eligibility and insurance screenings.
Collect required documentation and communicate intake requirements and next steps to families and referral sources.
Assist with ABA authorization submissions, follow-ups, re-authorizations, and required clinical documentation.
Maintain accurate, complete, and up-to-date referral and intake records, including tracking outstanding items and case status.
Communicate professionally and empathetically with families, providers, schools, and other referral sources throughout the intake process.
Coordinate with clinical, billing, and scheduling teams to ensure smooth transition from intake and authorization to services.
Escalate complex cases, authorization concerns, and SCA requirements to the appropriate team member.
Support intake reporting, pipeline reviews, special projects, and payer-specific workflows as needed.
Maintain HIPAA compliance and confidentiality when handling client information.