Data Entry Specialist with logistics experience

One of our clients is seeking self-motivated Data Entry/CFS Agent (Container Freight Station Agent) who can work in a fast-paced environment and is able to multitask. This individual will be a frontline customer service representative to address customer needs and inquiries. This individual will also provide support to internal and external customers’ needs with a proactive approach, in a professional manner.

Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes. Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers. Transfer data from bill of lading to company freight operating management system. Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown. Collect, safekeep, and help upkeep all relevant customer data. Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment. Assist customers in tracking and tracing their freight, when needed. Notify customers of Freight Availability, Capacity, and other Important Information. Will need to maintain knowledge of company services. Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time. Adhere to company policies and procedures. Assist Management in operational KPI reports as needed.

Must be familiar with customs documents, 7512 bonds, and clearances. Familiar with Container Freight Stations process and procedures General familiarity with commercial invoices, packing lists, house bill of ladings, master bill of ladings, and all international shipping and U.S. Customs documents. Ability to work independently and as a team player, prioritize, and multitask. Documentation and accurate data entry skills Detail-oriented and able to work in a fast-paced environment. 1-2 years of industry experience preferred. Customer service-oriented and problem-solving skills with the ability to operate in a fast-paced, multi-tasking environment. Acute attention to detail with a strong ability to prioritize and execute tasks. Excellent written and communication skills, able to communicate with all levels, vendors, and carriers. General knowledge of various modes of transportation Strong understanding of MS Office Programs, and Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc. Strong verbal and written communication skills Relevant experience can include cartage, transportation, moving companies, customer service, logistics, line haul, intermodal, warehouse, ground operations, and dispatching air and ocean service.