
Customer Service Agent (English & Spanish) – Insurance
Customer Service
$1400/mo
remote
Full-time/Contractor
17 Dec 2025
About the job
Calls Experts is a global contact center solution provider with 15+ years of experience in the North American market. We are looking for a bilingual Customer Service Agent (English & Spanish) to handle inbound and outbound calls for our Insurance vertical. You will be responsible for qualifying leads, making live transfers to advisors, and maintaining accurate records — all in a fast-paced, fully remote environment.
If you are motivated, have strong communication skills in both English and Spanish, and want to grow your career in an international contact center, this role is for you.
Key responsibilities
- Process inbound and outbound call traffic
- Qualify leads
- Make live transfers to advisors
- Prepare customer spreadsheets and keep online records
Skills & Qualifications
- Ability to work 9-hour shifts 5 days a week in EST zone. Shifts: 9am - 6pm EST.
- Great command of English and Spanish Language
- Ability to handle objections, utilize persuasive skills, easy with small talks
- Ability to thrive in fast pace virtual platform
- Profound work ethics
- Willingness to learn and grow
Benefits
- Compensation: $4.54 USD per hour
- Incentives: Up to USD 500 per month
- Remote work in a professional global contact center environment
- Stable schedule: 9am–6pm EST, 5 days per week
- Continuous training and coaching in sales, communication, and insurance processes
- Growth opportunities within a company with 15+ years of experience in the North American market
- Supportive and collaborative international team culture

CallsExperts
Calls Experts is a global contact center solution provider. We understand the importance of lead generation and the profound daily work it entails. Our employees are trained to pitch your product or service effectively, listen patiently, answer clients’ questions, and close sales.
15+ Years of Experience
100% Dedicated Team
Sales
We have been providing contact center services since 2007. Our platform is where businesses can find the perfect teams that will satisfy their business needs and demands. At the same time, sales-interested individuals can apply for a job and find out how to close a sale in no time.
Appointment Setting
Appointment setting services focus on generating leads with businesses that meet the company's qualifications. A company's team calls or emails the lead to provide relevant value and set them up with an appointment with your internal team.
Phone Surveys
Our phone survey services include a wide range of activities - from social to political surveys that deliver actionable insights. We also conduct phone interviews with target customers to learn their thoughts and feelings about the industry, business, and the services you offer.
Cold Calling
As in many others, timing is everything in the cold calling business. Whether you’re an established company looking to grow your customer base or a new business, you can be sure that our call center agents can provide your company with quality leads.
Customer Support
Our powerful customer support team is always on guard and ready to help your clients. We offer customer support for your clients, answering questions about your product or service, its benefits, and the pain points it solves.
Looking for a job?
You don’t need to be perfect to be successful. You just need to be better than everyone else. If you’re looking for a job, we are confident you’ll find ways to grow by joining our team. We are ready to share our communication secrets with you!
Location
New York, New York
Founded year
2007
Team size
1000
Website
https://callsexperts.com/
Complete these steps to submit your application.
- Application form
- Text quizRequired
- Answer 5 written HR questions
- Unlimited time to answer
- Quiet environment recommended